Frequently Asked Questions

Returns & Repairs

All sales are final

Every piece I make is made for you, so I can't accept returns or exchanges. Once your listing is paid, your order can't be cancelled, as I often start work straight away.

In the very unlikely case that something is wrong

If your piece arrives damaged or faulty, please email me immediately, within 7 days of it arriving, with photos. I'll repair or replace it at no cost to you.

Repairs

Solid gold is made to last, but life happens. If your piece needs repair from normal everyday wear, I'll fix it for free within a year of it arriving. After that, repairs are charged at $100 an hour, and I'll give you an estimate before I start. You cover shipping both ways.

Repairs don't cover loss, or damage from accidents such as a crushed ring or a snapped chain.